Digital Products
The digital products available on our website are downloadable files, typically in PDF format. When you purchase a digital product, you gain immediate access to a downloadable link for the file.
Due to the nature of digital products, which are irreversible once downloaded, we are unable to offer cancellations, returns, or refunds for any digital product purchases.
To summarize
- Once your payment is successfully processed, the system generates an encrypted downloadable link for the product.
- Because the digital product becomes accessible instantly and cannot be reversed or returned, cancellations or refunds are not possible.
- We kindly ask you to carefully review your decision before completing the purchase.
We deeply appreciate your understanding of this policy, as it ensures fair practices for both you and us.
Physical Products
For physical products such as hard copies of notes, textbooks, course kits, or other tangible items, we do provide the option for refunds under specific conditions. We are committed to ensuring your satisfaction, and if you wish to return a physical product, please note the following:
- Return Timeline: If you decide to return the product, it must reach our specified address within 5 days of delivery.
- Condition of the Product: The returned product should be in its original condition without any damage or signs of tampering.
If the product meets the above conditions, we will initiate a full refund to the account through which the original payment was made. However, if the returned product is found to have any damage or infringement, our expert team will carefully assess the issue. Based on their findings:
- Partial Refund:
A partial refund may be issued if minor damage or non-compliance is observed. - Notification:
You will be notified of the details of the partial refund, along with the reasons and conditions applied.
We value your trust, and every effort will be made to ensure that the process is smooth and fair.
A Note from Us
At Vidyasagar Academy, your satisfaction and experience are incredibly important to us. Whether it’s a digital or physical product, we encourage you to make an informed decision before completing your purchase. Should you have any questions or concerns, feel free to reach out to our support team – we are always here to assist you.
Thank you for choosing us, and we look forward to serving you with the best possible products and services!