Shipping Policy
Once we receive your order and confirm the payment, we take prompt action to dispatch your product. If we receive your online order before 3 PM on any working day, we will ensure that your product is carefully packed and shipped out on the same day.
This timeline allows us to handle your product with care while ensuring it reaches the courier service on time. If your order is placed after 3 PM, it will be processed and shipped on the next working day.
After your parcel is handed over to the courier service, we will provide you with a courier tracking code. This tracking code will help you stay updated on the delivery progress of your order.
In most cases, the parcel will reach your given address within 3–5 working days, as per the courier service provider’s timeline. However, there may be unexpected delays due to holidays, transport issues, or other unforeseen circumstances. While we make every effort to ensure timely delivery, we kindly ask for your patience if the parcel takes slightly longer than expected.
In summary
- Orders placed before 3 PM will be shipped the same day.
- You will receive a tracking code to monitor the delivery progress.
- Delivery is expected within 3–5 working days, subject to courier service timelines and unforeseen delays.
Delivery Policy
When you place an order, you agree to the estimated delivery dates provided at the time of your purchase. Please note that these delivery dates are approximate, unless we have expressly confirmed a fixed delivery date in writing.
The delivery charges will be calculated based on the shipping address you provide, and this cost will be included in the total transaction amount you pay at checkout.
What to Do in Case of Delay
If your order has not been delivered even after seven days from the estimated delivery date, we kindly ask you to contact us promptly through our Contact Us page. We will investigate the matter and assist you in resolving it as quickly as possible.
Delivery to Your Address
Our courier partner will deliver your parcel directly to your doorstep if the address provided is easily accessible. However, in rare cases where the delivery address is in a remote or interior location, the courier service may face difficulties in reaching you directly.
In such cases, the courier service personnel will contact you to collect your parcel from the nearest courier service center or a mutually agreed pickup point. While we understand that this may cause some inconvenience, we assure you that this step is taken to ensure your parcel’s safety and timely delivery.
Your Role
- If you are asked to collect the parcel from a nearby courier service center, you may need to arrange for transportation to the pickup point.
- Any travel expenses incurred for collecting the parcel from the courier service center will be your responsibility.
We sincerely appreciate your understanding in such situations and are always available to address any concerns you may have.
A Note from Us
At the heart of our shipping and delivery process is a commitment to ensuring your satisfaction. From careful packaging to timely updates, we strive to make your shopping experience seamless and enjoyable. If you have any questions or require assistance, please don’t hesitate to reach out to our support team.
Thank you for trusting us with your purchase – we look forward to serving you!